Delivery & Returns

Delivery

We deliver to anywhere and everywhere in New Zealand. We send our rugs via a courier company, and delivery is usually within 2-5 business days.

Once your order has been dispatched we will send you an email with the courier tracking number so you can trace the delivery of your rug.

Delivery charges for rugs vary between $20-$40. There is a $7 delivery charge for Rug Care Products.

Returns

If you wish to return an item please contact us within 7 days from receipt of goods. Goods must be returned in their original condition, including immediate packaging.

It is the customer's responsibility to pay the freight charges, and to ensure they have a proof of delivery for goods returned to us. Goods that are shipped as 'receiver to pay' will be rejected.

A refund of the purchase price, excluding delivery costs, will be given within 30 days of receipt of the returned goods. This does not affect your statutory rights as a consumer.

If you would like to return your goods, please contact us via email: email@remarkablerugs.co.nz to arrange the return and refund.
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